Tuesday, June 25, 2013

Win an e-copy of “Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide”

Packt Publishing has sponsored me with two e-copies of "Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" which I’m going to give away. You can read my review of the book if you want to know what I thought about it.

To win one of the copies, leave a comment describing the worst CRM mistake you’ve done or seen someone else do. Also, remember to leave your e-mail address so I can get in touch with you. Now, humor me!

6 comments:

  1. This poor guy in the forums who was a novice CRM admin/customizer just had the worst the time. He created a lot of problems and talked about how everyone always "Blamed him". His desperation finally did him in after he deleted his company's data. Depending on how you read the post his boss either "fired him" or "fired on him". Below are the desperate cries for help. He still periodically shows up in the forums so he is still working in CRM.

    http://social.microsoft.com/Forums/en-US/10f57404-ebc6-42ad-af2e-520251ea51a0/crm-unexpected-error
    http://social.microsoft.com/Forums/en-US/bde49fcf-f01d-4668-be88-b921c8c514ac/how-to-get-the-deleted-data

    ReplyDelete
    Replies
    1. Aw, poor guy! Maybe he should be given a copy of the book as well. Thanks for sharing, I'll make sure Packt Publishing sends a copy your way :)

      Delete
  2. greetings from mexico. a client asked us to implement email router for crm dynamics, we start installing and ordered some test mailboxes. They took several days to respond and when they told us they were ready try to set the 'email router' but the application did not work, we once received errors in Dynamics CRM that made reference to communication problems with Active Directory. We asked again and again to the infrastructure team if they had made ​​any changes in the 'Active Directory' or the 'exchange server' and they replied that they did nothing. We had several meetings to try to resolve the case but we are stuck. Finally they called an infrastructure consultant and he found that the 'exchange server' had been uninstalled and reinstalled, which resulted in the loss of communication between the crm server and exchange server because the server GUID changed with the reinstall and never advised. We lost a lot of time everyone involved in this process because we were not advised of the change. Gabriel Hdez A. gabriel@skiconsulting.com.mx

    ReplyDelete
    Replies
    1. Problems like these are always the hardest to solve, when everyone says they haven't touched anything, but you know that someone must have changed something without warning the rest of the team. Thank you for commenting, I've sent you an e-mail containing the details of how you download the book :)

      Delete
    2. Thanks a lot Karoline!!! i'm studying to take the certification exam and the book is an excellent reference. Regards, Gabriel.

      Delete
  3. Worst CRM mistake ever.... installing microsoft crm..... it is without a doubt the worst piece of junkware ever squirted into a bedpan.

    It only takes 800 clicks to open a case, and 15hrs to update a ticket, just another horrible badly designed virusware from the waste kings microsoft.

    ReplyDelete