Packt Publishing has sponsored me with two e-copies of "Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" which I’m going to give away. You can read my review of the book if you want to know what I thought about it.
To win one of the copies, leave a comment describing the worst CRM mistake you’ve done or seen someone else do. Also, remember to leave your e-mail address so I can get in touch with you. Now, humor me!