Thursday, May 23, 2013

Review of "Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" by Danny Varghese

"Microsoft Dynamics CRM 2011 Applications (MB2-868) Certification Guide" is a helpful book in preparation for the MB2-868 certification. The author, Danny Varghese, gives a thorough overview of what Microsoft Dynamics CRM includes and he exemplifies the topics discussed by introducing the reader to business scenarios. The book covers the three main modules of Microsoft Dynamics CRM in great depth: Sales, Marketing and Customer Service. It also maps out the life-cycle of entities contained in these modules, the relationships between them, how you can get a clear view of your business by using the reporting and analysis features, and how this all plays together with Microsoft Outlook. In addition to the step-by-step guides  showing how you manage your entities, the reader can quiz himself in the "Test your knowledge" section at the end of each chapter. I will recommend this book to anyone taking the MB2-868 certification and to any professional working with Microsoft Dynamics CRM applications on a daily basis.